Refund policy

At BLACKLIGHTS, we are committed to delivering premium-quality products and an exceptional shopping experience. Please read our Return & Refund Policy carefully before placing an order.

Size Exchange Policy

We offer size exchanges under the following conditions:

  • Exchange requests must be raised within 7 days of delivery.
  • Products must be unused, unworn, unwashed, and in their original condition.
  • Original tags, labels, and packaging must be intact.
  • Exchanges are subject to stock availability.

Exchange Shipping Charges

Customers are responsible for all shipping charges associated with size exchanges.

  • Two-way shipping charges (pickup and reshipment) must be borne by the customer.
  • Applicable shipping charges will be communicated during the exchange process.

Return Eligibility

Returns are accepted only in the following situations:

  • Product received is damaged.
  • Product received is defective.
  • Wrong product received.

Returns will not be accepted for:

  • Incorrect size selected by the customer.
  • Change of mind after purchase.
  • Products that have been used, washed, altered, or damaged after delivery.
  • Products without original tags or original packaging.
  • Limited edition, exclusive drops, promotional sale, or clearance products.

Damaged, Defective or Incorrect Product

To report an issue:

  • Notify us within 48 hours of delivery.
  • Share a complete unboxing video.
  • Provide clear images showing the issue.

Once verified, BLACKLIGHTS will arrange a replacement at no additional cost.

Refund Policy

Refunds will only be processed if:

  • A replacement product is unavailable.
  • The ordered product cannot be fulfilled by BLACKLIGHTS.

Approved refunds will be processed to the original payment method within 7–10 business days after approval.

Order Cancellation

Orders can only be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Customers who refuse prepaid or partial-payment deliveries may be restricted from placing future orders.

SHIPPING POLICY

Last Updated: August 2026

Thank you for shopping with BLACKLIGHTS.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timeline

Estimated delivery times:

  • Metro Cities: 3–7 Business Days
  • Other Locations: 5–10 Business Days

Delivery timelines are estimates and may vary depending on courier operations and location.

Order Tracking

Once your order has been shipped, tracking details will be shared via:

  • Email
  • SMS
  • WhatsApp (where available)

Customers can track their shipment using the tracking link provided.

Delivery Delays

Delivery may be delayed due to:

  • Weather conditions
  • Courier operational issues
  • Public holidays
  • Remote or inaccessible delivery locations

While BLACKLIGHTS is not responsible for delays caused by third-party courier partners, our team will provide assistance wherever possible.

Failed Deliveries

If delivery fails due to:

  • Incorrect shipping address
  • Customer unavailability
  • Refusal to accept delivery

Additional shipping charges may apply for re-shipment.

Partial Payment Orders

For partial-payment orders:

  • The remaining amount must be paid at the time of delivery.
  • Refusal to accept delivery may result in restrictions on future purchases.